Returns & Exchanges

At Omnilux, we stand behind the clinical efficacy of our light therapy devices and offer a 30-day satisfaction guarantee for all skincare enthusiasts. If you are not completely satisfied with your results, we provide a streamlined return process to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, ensuring all accessories, charging cables, and manuals are included to qualify for a full refund.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned device, your refund will be processed back to your original payment method within 5-10 business days.