Frequently Asked Questions
Everything you need to know about your Omnilux beauty journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are your skincare products cruelty-free?
Yes, all Omnilux products are 100% cruelty-free and vegan. We never test on animals and ensure our suppliers adhere to the same ethical standards.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How do I know which product is right for my skin type?
Each product page includes a 'Best For' section. You can also take our 2-minute skin quiz on the homepage to receive a personalized routine recommendation.